I guess I made the naughty list

I have found out over the last couple days that I am not only sarcastic, I am in fact, EVIL. Apparently, I am purposely causing guests at the hotel great discomfort and ruining vacations. Now, I am very sorry that I am doing this with complete malice and intent. I have no excuse for what I have done and I feel that part of my repentance should be to publicly tell you about the evilness that I have wrought.


 

A guest attempted to check in last week. He had a reservation and a credit card but his ID was his employee badge from Phoenix where he is a bus driver.

Me: Sir, I can’t accept that as a valid form of identification. I need a passport or driver’s license. Something state issued?

Guest: but this has my picture on it.

Me: We can’t accept this. I see you are a bus driver, can I see your driver’s license?

Guest: I don’t have it with me, this is all I have. You took my payment without a license.

Me: Yes, we took a deposit before you arrive, that is standard procedure but now we need proof of ID and your credit card in person.

Guest: Well no one told me that when I booked.

Me: Did you mention that you did not have a driver’s license?

Guest: No, I do have a license. I just don’t have it now because I won’t be driving.

Me: Sir, I am not sure what to tell you. I can’t check you in without an ID.

Guest: Well thanks for ruining my vacation. I won’t stay here again.

(see what I mean, pure evil. I just destroyed this man’s dreams)


 

Two women checked in. They had booked an Emerald room (btw those looking for secrets to where I work by looking at room types and things like that… I make that stuff up to hide my location… again, I am EVIL). I checked them into their room and gave them two keys. I made sure that they knew exactly which way to go to get to the elevator. I then hatched my plan. I flipped the entire hotel and casino so that the elevators were now on the opposite side of the building. Pure genius, ultimate EVIL. Now that they were completely confused and lost. They returned to the front desk. As they approached, I flipped the entire building back so I could give them the same directions. This time they found the room. Of course, I was not done yet. They came down almost immediately.

Guest: You gave me the wrong room. I booked an Emerald room.

Me: Ma’am, you are in an Emerald room.

Guest: No, you downgraded me. This is not what I saw online. This is not what I wanted and you need to fix it.

(so we have a book of room types at the front desk and I show the guest the picture)

Guest: That is wrong. That is not the room I booked. I booked this room (pointing to a different picture).

Me: (now I have to think fast because she is on to me. I spent the last hour, remaking our room type book just to screw her over. What do I do?) I am sorry ma’am but that is a Ruby room. We have them available but it will be a $20 upgrade per night.

Guest: Oh so that is the scam. You downgrade us and then charge us to get the room we booked. I am not going to fall for that. You are just going to get a bad review and we will never stay here again.

(they storm off)


 

Well those are the major ones but I will quickly mention my other discretions.

  • I made sure that an airline representative never showed up at the hotel with a guest’s lost luggage because it was supposed to be here at 7pm and it is now 9pm.
  • I checked a guest into a room knowing that the room did not have toilet paper.
  • I wouldn’t accept casino chips for payment of a resort fee.
  • and finally, I refused to check in a guest because they had booked for another hotel. I know that they had a room booked somewhere in Vegas and I should have honored that but I made them leave and go to that hotel.

I am so sorry dear readers for my horrible and heinous behavior. I will try to do better in 2018… and Santa, I really don’t even deserve coal so just skip my house. I am not worthy.

 

If you disagree and still like me, please follow me on Twitter @VegasHC

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Superstitious feelings

Very superstitious, writings on the wall,
Very superstitious, ladders bout’ to fall,
Thirteen month old baby, broke the lookin’ glass
Seven years of bad luck, the good things in your past

When you believe in things that you don’t understand,
Then you suffer,
Superstition ain’t the way

 

I thought we would leave the front desk for this blog and venture into the casino. The front desk may be a great window to people watch in Las Vegas but some of the real interesting stuff happens in the casino.

I spend most of my lunch/dinner break walking around in the casino or sitting on a bench people watching. I find human behavior fascinating and some times it is weird… and sometimes there isn’t just a single word to describe it.

  • There is a guy that comes in every Thursday and plays the same machine every week. He plays $3 a spin and never sits at the machine, he dances and sings while playing it. He goes through his $100 bill and then curses and yells at the machine and storms off. I call him the Disco Inferno.

 

  • Another semi-regular is an older man I refer to as Thor. He doesn’t have long blonde hair or big muscles but you can hear him hammer the buttons on the video poker machines from 30 feet away. He has actually put a few out of commission.

 

  • We have a lady that comes in twice a month with a wad of cash. She plays blackjack. If she doubles her money she leaves or plays until she is broke. When she loses the casino usually comps her a few days, which is a good thing because she is gambling to pay for her utility bills. I have tried to explain to her that if she called the electric company and get on a payment plan they probably wouldn’t cut her power off. Of course, her response is that she would still owe half but this way she has a chance to pay the whole thing off. I guess the risk is worth the reward for her.

 

  • I have seen ladies shaking things troll dolls, bells, family pictures at the machine, but until last week I had never seen a person praying and rubbing rosary beads. Maybe God wasn’t in the sportsbook that day.

 

  • Then we have the people that eat at the machines. Eating buffalo wings while hitting those buttons and licking their fingers. I don’t even want to think of the science experiment that is happening in their mouth.

 

  • Then we have the girl that kisses the screen on every big win. I have heard of a one armed bandit and the kissing bandit but never kissing the one armed bandit. Just yuck!

 

  • One of the more annoying things is the player that ties up three machines. Purse on one chair, some other thing like a suitcase or take out bag on the other chair and they are in the middle with money in all three machines but only playing one at the time.

 

So what weird or interesting things have you seen or experienced? What superstitions do you have while gambling? I promise not to laugh… out loud.

Thanks for following the blog and my Twitter (@VegasHC). I was never a popular kid in school but you make this guy feel like a prom queen 🙂

 

3 Questions and a Little Story

 

So how about so about we finish off those questions.

Are rooms preselected or does the front desk clerk pick them?

Yes. 🙂  Rooms can be preselected by the software depending on the software. If they aren’t, they are usually preassigned by a supervisor. Then again, some places don’t do that at all and leave it to the clerk.

In my hotel, I have the ability to change room numbers at the time of check in and I can take preassigned rooms and give them to someone else. I do have limitations. Certain rooms can’t be moved if someone higher up tells me not to move them. That could be my boss or their boss or a casino host, etc. So, if a clerk tells you they can’t move rooms, they are not lying necessarily. If the hotel is full, there might not be much to do but if the hotel is half empty and you just want a different (not specific) floor? Well then, one of you is an asshole.

Do front desk clerks have a say on champagne or desserts in the room?

That usually falls under the casino host sending those things to the room through food and beverage. I can request those things but I really have no say. A supervisor or front desk manager probably has a little more stroke that a clerk. If I catch a note on the reservation about a birthday or anniversary before the guest checks in, I will usually mention it to someone to see what can be done. I always get approval because I really don’t want to have a bill for champagne handed to me on payday.

What are some of the best holiday events and sights in Las Vegas?

  • The Ethel M Chocolate Factory in Henderson lights up their cactus garden. Very cool.
  • There is ice skating at the Cosmopolitan. I no longer skate but it is very popular.
  • The Nutcracker at the Smith Center for your theater needs.
  • The Bellagio Conservatory is stuffed with wreaths, poinsettia and plenty of holiday cheer.
  • There is Mt Charleston for skiing. Not really holiday related but hey it is snow.
  • I haven’t been but the Magical Forest at Opportunity Village has a type of polar express, Christmas trees and, of course, Santa.
  • The Bellagio Fountains have Christmas carols.
  • Plenty of special Christmas concerts at various venues.

 

I mentioned reasons for getting resort fees comped in the Q&A and it was just a few days ago that I had a guest that pushed and pushed to get rid of his resort fees more than anyone in a long time. He had a plan and he was sticking to it right from the start.

(guest approaches my station and we begin the check in process)

Guest: I was never told of the resort fees on the website.

(I hadn’t even mentioned resort fees so if he is mentioning them, he knows about them)

Me: Sir, they are a mandatory charge. I can’t remove them. They are mentioned at the bottom of your confirmation letter.

Guest: Well, I want a non-smoking room and if anyone has ever smoked in my room, I will know.

Me: Yes sir, I understand. I have you in a non-smoking room.

Guest: Good, because this is bullshit. You are all just money grabbing corporate stooges.

Me: Yes sir. (just keep agreeing with him and get him checked in. It isn’t worth it.) Here are your keys, sir.

(now I have indentified the guy that is going to be my next blog because I am going to hear from him all day long.)

… an hour later the phone rings

Guest: My room smells like shit.

Me: My apologies, sir. I will move you to another floor.

Guest: I don’t want to pack up. I want my resort fees waived.

Me; but you said your room smells of fecal matter?

Guest: Yes

Me: Well then you should be moved sir to get away from the smell. (hey, it doesn’t smell like smoke)

Guest: I will be right down.

(he never came down… and why did it take him 60 minutes to complain about his room being a sewer?)

… later that night

Guest: I have no hot water.

Me: My apologies, sir. I can have an engineer right up there and he can try and fix the issue or I can move you to a different room.

Guest: So you are not going to refund my resort fees?

Me: Sir, our policy is to move the guest to a different room just like I attempted to hours ago. Do you want me to send the engineer.

Guest: nevermind!!

(This guy is determined. He now apparently is staying in a sewer with no hot water. His list of complaints and refusal to move rooms, continued over the next 2 days including, a noise complaint from a vacant room, a slow elevator and a maid knocking on his door at 1pm.)

Now, in all fairness he did end up getting one day of resort fees waived by the manager when the maids did not clean his room, even though he had a do not disturb sign on his door. He, of course, wanted all 5 days removed from his bill.

The stupid thing is that if he hadn’t been so belligerent about the resort fees in the beginning we probably would have comped him a couple resort fees if he had complained about those things and actually moved rooms like these things actually really bothered him.


 

Hope everyone has a great weekend!!

Twitter: @VegasHC

A little of this and a little of that

Hello my blog family. I hope you are all well and enjoying the changing seasons, unless you live in a place like Las Vegas where the seasons don’t really change, the temperature just goes from “Is this Hell?” to “This isn’t so bad”.

Today’s blog doesn’t focus on just one guest but it is part questions I get at the front desk as well as some word definitions that seem to escape a lot of my guests. Of course, I know you all would never confuse these words or ask these questions… at least I hope you wouldn’t and if you would, well… now you won’t 🙂


 

Request vs. Guarantee:  A guarantee is a certainty… at least 99.9% of the time in the hotel business. A request is something that we will do our best to accommodate. When you book a room and give us a form of payment, I will Guarantee you a room. If you Request a strip view or a high floor, I will do my best to accommodate you.

So many people come into the hotel and say “but I requested a high floor?” Yes, you did. I don’t have that available or maybe I have the 14th floor but not the 23rd floor. Guess what the 14th floor is a high floor. Either way, you have the room that was guaranteed.

Mandatory: This is pretty straight forward. It is a must, a definite, a most certain, an absolute. It is mandatory that you do certain things to check in. Sign a registration card, provide an ID, provide a credit/debit card and in certain hotels, pay a resort fee, leave a security deposit and/or pay for parking. If I tell you that these things are Mandatory… they are Mandatory. Maybe they were comped last time, maybe they will be this time but at the time of check in, unless I have been told otherwise, it is what it is. Please don’t argue with me. I did not come here for an argument, if I want an argument I will pay John Cleese for one. BTW if you don’t get that reference, shame on you.

The Security Deposit/Hold: Most places tell the guest that the security deposit will be returned somewhere between 3-10 business days. some 3-5 days. That means exactly what it means. Do not call the hotel the day after you check out looking for your deposit. Don’t call on Sunday when you checked out on Friday. It isn’t happening. Oh, and we are not holding your deposit for 10 days collecting interest on your money and purposely keeping it from you. We send it back to your financial institution the day you check out. They have to process the transaction. That is the delay.

I already paid the security deposit and resort fee when I booked the room… No, you didn’t. Whether you booked it through a 3rd party or the hotel. When you make a reservation you are paying to guarantee you will have a room. That is it. When you arrive at the hotel you pay the resort fee because you will be using the resort and you pay the security deposit because you will be using the room.  Every day I get people wasting time showing me online bank accounts with withdrawals from 3rd party sites showing me what they paid. One, that isn’t proof of what fees you paid because we don’t even know most of the time what they charged you for the room. Two, if for some reason, and I have never seen it, they did charge you the resort fee, I still need to collect it because they aren’t allowed to collect it. Go after them for overcharging you.

Ok, now for the lighter stuff…

When I stayed at the Bellagio, Wynn, Cosmo, etc. I was allowed to do this or I had this in my room… That is so interesting. You know when I lived in my last house, I had a huge backyard and it was a two story house. The place I live now doesn’t have those. If a huge backyard was a very important thing to me I would be in that house or a place that had a big backyard. If you want what you had at Bellagio, stay at the Bellagio. As a side note, wouldn’t Vegas be boring if every hotel was the Bellagio. I mean, I love the fountains and the conservatory but variety is the spice of life.

I stayed here a few months ago on a Tuesday, why is the rate 3x higher tonight? Well, there are a few possible reasons for that. It could be that it is Saturday night. It could be that there is a major convention going on and when available rooms are limited we raise our rates. It could be that we have it in for you, we really don’t like you but we know you pay anything just to stay here, btw your rate just doubled again. We are going to need you to sign your over to us.

The wholesale company told me different than what you are saying. They lied, they all lie, trust in me, I am the only one who will ever tell you the truth. I mean, they even told you that this hotel was in Las Vegas. You are actually in Des Moines, Iowa.

Is the parking garage safe? Can I trust the valets to not damage my car? I can honestly say that my car has never been damaged or broken into while in the garage and none of the valets have ever done anything wrong to my car. If you would like extra special care taken, you have two options. One, sleep in your car. Two, for $20/hr I will personally sit in your car and make sure nothing happens. Throw in a tip and I will get it washed for you.

I don’t like smoke. Is there a place that is non-smoking? Absolutely, if you go through those doors you will be outside. Have fun. If you don’t want to go outside, you do have the option of staying in your room. Welcome to Las Vegas.

I don’t like crowds. Is there a place where I can avoid them? Two options that are easily available. Your room, unless you are staying with 10 people or driving out to the desert. Less people, more snakes.  Welcome to Las Vegas.

What machines pay off the most? This I actually a question where I can give a real answer. I have spent decades researching all the machines in almost every casino in Vegas. Now don’t spread this around to everyone. This is just for the VegasHC family. This machine is in every casino and it has paid out every time I play it. It’s not much on graphics though. It is called an ATM. Thank me later.

Any upgrades, sexy? Ok, so… thank you for the thinly veiled compliment. A few things might make this more effective. You are 22 and I am, well not 22 and I can pretty much see through this. It also doesn’t work too well when I see your boyfriend 10 feet away glaring at you. Also, I am wearing a wedding ring and I am pretty sure you aren’t my wife so just stop. If my wife is reading this, you get all the free upgrades you want and yes, I know you think I am one sexy… shut your mouth.

I’m bored, any suggestions? I have actually never answered that question. I have answered their follow up question.

Why did you slap me? Because I just had to see if you were, in fact, actually alive. Now that I know you are, turn around walk away from the desk and literally do anything but talk to me. Have a nice day!!!


 

Thanks for reading, everyone. I am sorry there haven’t been more posts but my guests have for some reason… been rather normal over the last few weeks. I know, I am scared too. I am starting to have faith in humanity again.

Twitter: VegasHC

 

 

 

 

I’m with the band

I’ve talked a lot about the check in process and how simple it can be and how difficult it can be… if you don’t make it simple.

  • Make the reservation in the name of the person checking in.
  • Add anyone else’s name to the reservation if they are staying in the room.
  • Have your identification and method of payment with you when you check in.

Seriously, that is it. The only other reason we have problems at check in is they don’t read their confirmation about deposits or resort fees. That covers about 98% of it yet, 1 in 15-20 check ins have a problem.

The other 2%? Add an enormous ego to the above.


I do my best to try to not judge people but people with overblown egos tend to get on my nerves. Now there is a difference between confidence and ego. It can be subtle but it is there. The difference is knowledge and wisdom. Back up your ego and it is confidence. Spew crap and it is ego. The person with the big ego also tends to feel that the rules don’t apply to them. Enter Ricky Rocker, band manager and incoming guest.

 

RR: I have three rooms, I need to get my people in those rooms now.

Me: Ok sir, I will need your ID and credit card.

RR: (hands me the two cards)

ME: Ok, I have one reservation under your name. Who are the other rooms under?

RR: That would be the guitarist Rick Fender and the drummer Bill Highhat.

Me: I will need them to come up to the desk with their ID so I can check them in after I check you in.

RR: Yeah, that is impossible, they aren’t here. They will be here in 2 hours.

Me: I won’t be able to check them in until then, unless you call the wholesaler and have them change the names on the reservations.

RR: Yeah, that isn’t going to happen. See, I am the manager, I made the reservations. I am checking into the rooms.

Me: Our policy is that you have to be the person checking into the room with valid ID and credit card.

RR: Listen, this isn’t my first rodeo here. I have been to 40 hotels and they always let me do this. You don’t want to do this, dude. This is going to ruin you. We are important in this town and we need sleep to have a gig tomorrow in Cali.

(ok, side note, this is a Saturday night. It is 10pm, two of the 4 band members are here with the band manager. The other two are driving from somewhere. So, if you are a big thing in the town, my town, why didn’t you have a show on a Saturday night and why is your show in California on Sunday night. You know what bands play on Sunday and not Saturday… bands that aren’t big.)

Me: Sir, the only thing that is going to “ruin me” is not following hotel policy and checking you into three rooms and only one of them is in your name. As I said, if you call the wholesaler and have…

RR: You’re pretty new at this, right? You are not listening to me. Check me into the rooms.

Me: Sir, I can’t ch…

RR: Oh you can, you just won’t because you think you are some big shit right now. What you don’t like how we are dressed or is the music too loud for you?

Me: I don’t even know who your band is or what type of music it is? These are the rules.

RR: We have to be on the road in 5 hours. Just get this done.

Me: Ok, fine. I will break policy and risk getting fired and check you into the two rooms that are not in your name.

RR: Finally!

Me: but I can’t check you into your room that is in your name.

RR: What do you mean? It’s in my name!

Me: Yeah, you see there is a problem with that. An hour ago, a guy came up to the front desk and said he had booked a room in your name and didn’t have your ID or a credit card in your name but he harassed me for 10 minutes and just like now I gave in and gave him your room even though just like you, he had no proof to the room.

RR: Oh, you are some smart ass.

Me: That is the first thing we agree on, sir. So do you want to call the wholesaler and change the reservations or just check into your room.

RR: Let me speak to your manager.

Me: Sure, she is the lady that has been standing next to us for the last 10 minutes.

Mgr: Sir, my employee is correct in stating our policy. .Would you like to check in to that room now?

RR: This sucks, man. Never staying here again.

Me: and that is your prerogative, sir.


 

Thanks for the follows and comments

Follow me on Twitter: @VegasHC

You can’t handle the truth…

I think that one of the basic human flaws is not being able to admit when you are wrong. So many arguments that go on and on because no one can admit fault.  I’m not sure if it is out of embarrassment or pride or being too stubborn. I think for a recent guest is was probably all those reasons and maybe some mommy issues as well.


 

Guy with his 2 buddies are walking up to the desk with beers in hand and testosterone dripping down their legs.

Guest: I just made a reservation for tonight on wholesale.com.  The name is Jim Jagoff.

Me: Sir, I see the reservation but it appears to be made for the 24th.

JJ: No, I made it for today.

Me: Sir, here is the printout for your reservation you made. It’s for next week. You can call wholesale.com and see if they can change the date to today.

JJ: Oh, I didn’t make the mistake, they made the mistake, they changed the date after I made it.

Me: Did you make it online or call the reservation in.

JJ: on their website but they changed it.

(now after standing in front of this guy for 2 minutes I can see how someone might want to screw him over but no one changed any dates but here he is calling them on his phone. He is now pacing around the lobby and cursing at a Spinal Tap 11 volume. He is now on his way back to me even though I am with another guest.)

JJ: They are playing stupid about changing the date but they are not going to do this to me.

Me: Yes sir, but could you please watch the language around the other guests.

JJ: Whatever, just do your job and I’ll take care of this.

(I was trying to do my job but I keep getting interrupted by an asshole. Mr. Funtime Happyhour is back and apparently his reservation is now fixed.)

Note: the following conversation was about a 10th of the tirade he laid on me and less racially offensive. I spent a long time thinking about whether to use all the language he did but I just can’t. Me, using the words here wouldn’t make him more of an asshole and I don’t think makes this post any more valuable.

JJ: They said they fixed it but I had to pay more money for tonight. Can you believe that. Those gutless pussies are making me pay for this shit. Well, I am going to have the last word. Typical call center bullshit. They don’t even live in this country and they think they know how it works here. Get this, he said his names was Brian, more like Brianhisnaruto. All those… (ok now picture me cringing as he attempts to describe his take on the Indian people… and 2 minutes later.)

Me: Ok sir, I just need to get a credit card to charge the resort fee and security deposit.

JJ: They didn’t tell me anything about that, let me call them back.

Me: Sir, just let me finish the check in and you can call them back after that. You can’t get your room without paying those fees, no matter what they say.

JJ: Piece of shit, bitch face crooks. How do any of you stay in business?

(well because everyone pays those fees and most people actually read what they are signing or paying for but hey, we can’t all be this guy.)

Me: I’m not sure, sir. I just do as am I told. I am essentially just a talking puppet who lives to serve you in hopes that I will get a nod of acceptance and that you will not put a curse on me.

(ok, so maybe I just thought most of that).


 

Well, the three of them went off to their room to probably compare their “luggage” and long distance pissing contests. Oh, and because I know it is on your mind, yes I did give them a room right above the air conditioning unit, next to the elevator. No comment on if they got an unscheduled wake up call.


 

Life is Beautiful weekend is coming up. Let’s remember that Life is actually Beautiful and also precious. Be safe if you are coming to the festival. Don’t leave drinks unattended, stay in groups and remember that sometimes what happens in Vegas sometimes leads to a lifetime of bad memories and therapy. It could also end up worse. This great city has a penchant for inviting the dregs or society to it’s front door. Please don’t be a victim.

 

Twitter: @VegasHC

 

I met Cliff Clavin

Ok, not really but I think I just met the guy that they based the character on. I think most of you know who Cliff Clavin is. The character from the TV show, Cheers. The know it all at the end of the bar who really doesn’t know it all.


Cliff: I have a reservation for tonight.

Me: Yes, sir. I will just need your driver’s license and a major credit card.

(searching for reservation. I can’t find it.)

Me: Sir, what website did you book it on? Do you have a confirmation letter or e-mail?

Cliff: I booked it on wholesale.com and I never received a confirmation.

(I start looking for the reservation on wholesale.com. I can’t find it. I eventually find the reservation in our system. When he typed in his name he reversed the first and last name so the reservation was under Clavin Cliff instead of Cliff Claven. It was also booked on a different website than wholesale.com)

Me: Oh, I have it here. The name is just reversed and it was booked on 3rdparty.com, I will just need to charge the card for the resort fee and security deposit.

Cliff: Whoa, I didn’t read anything about a resort fee. I ain’t paying that. I’m a local, I’m from Henderson, I know how things work here.

Me: Sir, the resort fee is mandatory. You will have to pay it or I can’t check you in.

Cliff: You aren’t understand me. Wholesale.com never said anything about a resort fee. You ain’t dealing with no weekend gambler here. I live in Henderson. I know things. I know your scams.

Me: Ok, first you booked a reservation on 3rdparty not wholesale.com and you are required to pay a resort fee upon check in.

Cliff: No, I’m not. I have lived here for 6 years. You aren’t dealing with a rookie here.

(Ok, a little break from the story here because maybe I am assuming too much here. For those you you that live here, do you know everything about every hotel and their policies just because you live here? Is there a class that I missed? If you live in Orlando, do you know everything about Disney World just from osmosis? Does every New Yorker know everything about every Broadway show? Just questioning my own sanity here.)

Me: Sir, if you are refusing to pay the resort fee, then you will have to call 3rdparty.com and cancel the reservation to get your money back.

Cliff: No, I won’t.

Me: Yes, you will, sir. They will not refund your money if you don’t.

Cliff: Listen, you don’t know. I told you, I never got a confirmation from wholesale.com so I don’t have to cancel. If I never got a confirmation and if I never got a confirmation then I never had a reservation. I live here, I know how this whole thing works.

Me: I am not going to stand here and argue. I am just letting you know what is going to happen. You did not book with wholesale.com. You booked with 3rdparty. You have a reservation. I have it right here, even if you typed your name backward. They have your credit card info and have charged you for the room and tax. You have been billed for it and when you try and dispute the charge they are going to call here. I am going to tell them you showed up, refused to pay the balance owed and I advised you to call and cancel. I don’t know what you know about the hotel business here in Las Vegas but I work in this hotel and I am telling you that is what will happen.

Cliff: I am not arguing with you. I am just giving you a little free education on how things work in this town and that I know all about this scam you are running with me. It may work on those other idiots but I won’t play your game.

Me: Ok sir, have a good night.

(he walked off, I typed up a summary in the reservation for everyone to see when 3rdparty eventually called. They did, he disputed, he lost, he paid.)


 

I am always amazed at the smugness of some people who profess to know everything about everything and then tell the person what they are doing wrong. I get this more from the high rollers and locals.

They constantly make assumptions on the little they know or how it once was.  In the last week, I have had people assume

  • that because they got a suite upgrade last time that it would be the same this time.
  • we would accept their mother’s credit card because another hotel back home did.
  • They would be able to get the exact room number they wanted because they want that room.
  • That the room rate wouldn’t change when they moved their reservation from a Wednesday to Friday stay to a Friday to Sunday stay.

 

Thanks for following, I appreciate the comments and e-mails. I love the interaction.

Don’t forget to follow me on Twitter (@VegasHC)