So you want answers?

Thank you all for all the questions and thanks for liking the blog and following me on Twitter. When my son found out that I had over 800 followers he told me that meant I was a big deal. Well if you made me a big deal in my son’s eyes then all of you are big deals to me. So, without further adieu, here is the third VegasHC Q&A.


I have a question. I always get comps for different types of rooms, normally standard rooms though, and we always pay for some type of suite as that is what we prefer. Is it unreasonable to ask for resort fees to be waived since we are paying for our room?

It is unreasonable? I would say it isn’t unreasonable to ask for resort fees to be waived but it depends on the reason. To ask for your fees to be waived because you are paying for your own room? Isn’t that what you are supposed to do? I am trying to think of an analogy that would work here. If you go to the store and buy groceries and pay for them, should the taxes be waived? You are essentially buying a room for a period of time and part of that purchase is the resort fee. You may not like it. heck, I don’t like it but it is part of the price.

Now, if part of the resort fee entitles you to Wi-Fi or a local newspaper and for a portion of your trip you don’t get those things, I would say that something should be comped. Another situation would be you want your room cleaned and housekeeping doesn’t clean your room, then yes, a reduction in the resort fee could be a solution.


Do hotels still have a concierge? What should I used them for? What should I not use them for? How much should I pay/tip them?

Some hotels have a concierge. Mostly strip hotels and timeshare places have them. I know some off strip places have some sort of service like it but not specifically called a concierge.

You should use them when you have questions about the resort or Las Vegas in general. What restaurant do you recommend for sushi? What is an activity that my grandmother would enjoy? For this service I would say a tip is not needed. Now, maybe their suggestion made your day and they added value to your day. Then maybe you give them a few bucks after you return to show your appreciation… or just thank them for the information. I pride myself in my knowledge of Las Vegas and its abundance of things to do and I am always at the ready to suggest something or answer questions. I think it is part of being a good hotel clerk and Vegas ambassador.

You can also use them to book shows, excursions and make restaurant or travel reservations. For this I would tip them. They are doing something to ease your task list. They also may have an in at a hot club or restaurant and be able to get you a reservation when one isn’t readily available to the general public. That adds value. They deserve a tip. How much? I can’t really answer that. How much did it help you out?  Say you know there are plenty of tickets available for a show tonight but you don’t want to go get the tickets yourself. Well it is a moderate request… probably a moderate tip. Say you were supposed to make reservations for your anniversary dinner and you forgot and they are booked up. He can get you in. So basically, you no longer have your wife plotting your demise. How much is that worth to you? I would basically hand the concierge your car keys and tell him to enjoy.


We leave a tip for the cleaners, however we leave it when we go home. Do they share tips?

As far as I know, they do not share tips so you are tipping the housekeeper that cleaned your room that day. Now, that may be the same person that did your room the whole stay but it may not. If you are going to tip for any service, tip at the time of service.


Are there better groups or conventions or holidays better or worse than others?

Yes, I would rather attend the Adult Video News awards than the dry cleaners convention.

Oh, you mean which is better to deal with or is an easier time for me?

Let’s see… I would rather deal with IHeart and Life is Beautiful than Electric Daisy Carnival. The EDC crowd is strung out, doped up and to be stereotypical, younger and less mature. They tend to be more abusive and verbally nasty. It is much more difficult to explain policy and control a group that is trying to stuff 8 people into a room with one or two beds and smoking in my rooms because they just don’t care.

I would take pretty much any convention over any festival… maybe with the exception of the NASCAR and Rodeo groups. They are cool in my book.

Convention visitors are here for a reason and most of the time, their company is flipping the bill so they don’t care about fees and other miscellaneous stuff. Really easy going. Show them how to get to their room, the nearest bar and where to get a great steak and they are happy.

For holidays… Christmas, Thanksgiving, Easter are all breezes. Fourth of July and Labor Day are busy but manageable. The holidays that are tougher are the “holidays”, the ones that aren’t really holidays. Halloween and St. Patrick’s Day. Not that these aren’t celebrations but they aren’t the federal or religious type holidays. They are party holidays and drinking holidays and drunk people equal problems for hotel staff.

March Madness, the Superbowl and other sporting events are crazy busy but most people are checked in well before the event and are great guests because they just want a sportsbook, beer and a TV. Those weekends are very comparative to things like CES as far as size and just a little more chaotic. The music festivals are definitely the apex of chaos.

 


What is the best time of day or year to ask for an upgrade and how many room levels is appropriate?

Anytime of day and any time of year. It never hurts to ask. Everything else is really subjective to the hotel and what is actually going on in that hotel. The basic room level in any hotel is probably going to sell out first and be the one room type that will be overbooked for a couple of reasons. Wholesalers tend to sell that type and most hotels allow a wholesaler to oversell that type of room because we can always move you to the next level. We rarely overbook the high end rooms because there is nowhere to go from there.

The overbooking is the easiest way to get an upgrade. We have to upgrade someone because we don’t have enough rooms so why not ask the clerk if they have an upgrade. Be nice, be polite and engage with the clerk. If they give you an upgrade then by all means tip them if you want. I have given a 3 level upgrade before. I had two identical rooms and one suite. I had three guests who had booked the same room type. First guest comes in and plops their shoes on my desk, spills part of their drink and says “Give me something good, would ya?” Yep, no upgrade. Second guest asks me about my day, compliments the speed in which we are working the queue and doesn’t even ask for the upgrade. He got the upgrade. No tip and I didn’t care. Sorry, third guest, you lost out.

Managers are cracking down on free upgrades but if I have to upgrade, I have to upgrade and if I can justify the upgrade, I can upgrade. Be honest, be kind and be reasonable and we will work with you if we can.


Do you have any advice or tips on getting the best rate?

Um, research, I guess. Plan early and find out when the rates are lower. Wholesalers are usually have cheaper rates but you don’t have the flexibility. Booking through the hotel directly allows you to keep checking rates to see if something drops in price. Sign up for player’s cards and get mailers and e-mails for promotions. If your play warrants; get a host.


When checking in at a VIP check in, is tipping expected? What is an average tip?

I don’t know of any worthwhile hotel clerk that expects a tip no matter where they work. It is always appreciated. Again, it is really up to you. This is not like waiting tables where it is an expectation due to wages and well, just because it is. Some clerks make a very respectable living, some don’t but whatever you feel like doing is fine. Don’t obsess over it. The clerk isn’t or shouldn’t be. My goal is to help you not to make tips. A tip is just a bonus that is greatly appreciated but (to me) so is a handshake, high five, fist bump or a hearty “Thanks, dude!”

The biggest tip I have ever received, I believe was $60. I usually am given $10-20. Sometimes it is a few bucks. I have also been given candy, cookies, pie, a half used coupon book, leftover pizza and the eternal blessings of the Dalai Lama, so I got that going for me. There is no standard tip.


What is the biggest change in your job in the last few years?

I asked fellow clerks about this and the consensus seems to be that the type of person has changed. You used to have primarily gamblers and now the millennials are coming and they are more the type to book the type of room they want and not look for the free upgrade. They are not just using the room to crash. This is now a home base for their group or a place to chill between meals and clubs and other activities. They want what they want and they are willing to pay for it.

The other side of that are those gamblers that are stuck in the 80’s and 90’s and despise the resort fees and the cookie cutter resorts and the giant resorts. They want their $5.99 steak dinner back and 3:2 blackjack. There is a distinct trend where the older crowd or less affluent crowd is moving to downtown hotels and “local” places and renting a car to avoid $40 resort fees, “gangs” of club goers, etc.

The other main point is the corporate feel that is taking over more places. We have less flexibility in dealing with upgrades and such. This is not the financial boom. Money is tighter and there are more people to answer to.


Would $20 allow me to ask about the $20 trick?

Absolutely… I have kids about to go to college so send your money to the VegasHC College Fund, Las Vegas, NV and I will see what I can do.


 

Hope you all enjoyed this. I did.  I know I missed a few questions and I will add them to the end of the next blog that will be up later in the week.

Twitter: @VegasHC

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No one listened to Noah either

You know that person that thinks they know more than you, even when you are either an expert on the subject or you just have more information on what is going on? I think we all have a person like that in our life. I have a had a few people like that in my life and it can get frustrating.

  • I work with a person that thinks they can give restaurant advice but has told me how much he thinks the buffet at the Cannery is one of the best in town. Please don’t give restaurant advice!
  • I had a friend that used to give me advice on raising kids. He had one daughter and he had his visitation rights taken away. Just no!
  • There are also the plenty of times a fellow poker player would try to tell me that math has nothing to do with poker and the one time I was told that in all his research that poker was 10% skill and 90% luck… it is not.

Now I don’t know everything about running a hotel and I don’t know everything about the issues in the hotel I work in but I bet I know more than the guests I check in. Here are a couple of examples from last few weeks.


 

When I call a guest and tell them there is a situation and we need to move them to a different room, you would think they might listen to me.

When I tell them there is a busted pipe in the room above them you would think that giving them that information would make them listen more.

Their response was, “We just got back from a long day and we are not about to pack up everything because of something in another room, please do not disturb us again”.

They called 30 minutes later when their bathroom flooded. They moved and complained about how some of their stuff was ruined.


 

The guest that asked how long before their flight should they get a taxi to the airport.

I always tell them to leave no later than 2 hours before their flight. They, of course, because they travel all the time, arrived less than an hour before their flight and missed their flight because there was way too many people going through security on Sunday night. Then they wanted me to comp them a room for their inconvenience.


 

Then there are the multitude of guests that expect that you will know more than you can possibly know. I mean, I know I am good at my job but I am not omnipotent.

Guest: Can I get a quiet room?

Me: I can put you on a higher floor, sir.

Guest: but are the people in the rooms around me, quiet?

Me: Yes sir, they are a group of monks that have taken a vow of silence.


 

Guest: I am leaving early tomorrow for the airport. Can you tell me the best route to avoid any accidents?

Me: Yes ma’am, I am having a vision that there will be a 3 car accident at 15 and Flamingo and as well as a stalled tractor-trailer on Sahara. Also, the power ball number is 14 and you will meet a tall stranger at the TSA checkpoint.


 

Guest: I am moving from here to another hotel tonight. Do you think they will waive the resort fee?

Me: Absolutely. In fact, if they don’t tell them that I said they should because you have been a wonderful guest and it is just good karma.


 

Thanks again for reading.

I think it is time for another Q&A, so send your questions to me and I will put something up next week.

 

Twitter: @VegasHC

 

 

 

A little of this and a little of that

Hello my blog family. I hope you are all well and enjoying the changing seasons, unless you live in a place like Las Vegas where the seasons don’t really change, the temperature just goes from “Is this Hell?” to “This isn’t so bad”.

Today’s blog doesn’t focus on just one guest but it is part questions I get at the front desk as well as some word definitions that seem to escape a lot of my guests. Of course, I know you all would never confuse these words or ask these questions… at least I hope you wouldn’t and if you would, well… now you won’t 🙂


 

Request vs. Guarantee:  A guarantee is a certainty… at least 99.9% of the time in the hotel business. A request is something that we will do our best to accommodate. When you book a room and give us a form of payment, I will Guarantee you a room. If you Request a strip view or a high floor, I will do my best to accommodate you.

So many people come into the hotel and say “but I requested a high floor?” Yes, you did. I don’t have that available or maybe I have the 14th floor but not the 23rd floor. Guess what the 14th floor is a high floor. Either way, you have the room that was guaranteed.

Mandatory: This is pretty straight forward. It is a must, a definite, a most certain, an absolute. It is mandatory that you do certain things to check in. Sign a registration card, provide an ID, provide a credit/debit card and in certain hotels, pay a resort fee, leave a security deposit and/or pay for parking. If I tell you that these things are Mandatory… they are Mandatory. Maybe they were comped last time, maybe they will be this time but at the time of check in, unless I have been told otherwise, it is what it is. Please don’t argue with me. I did not come here for an argument, if I want an argument I will pay John Cleese for one. BTW if you don’t get that reference, shame on you.

The Security Deposit/Hold: Most places tell the guest that the security deposit will be returned somewhere between 3-10 business days. some 3-5 days. That means exactly what it means. Do not call the hotel the day after you check out looking for your deposit. Don’t call on Sunday when you checked out on Friday. It isn’t happening. Oh, and we are not holding your deposit for 10 days collecting interest on your money and purposely keeping it from you. We send it back to your financial institution the day you check out. They have to process the transaction. That is the delay.

I already paid the security deposit and resort fee when I booked the room… No, you didn’t. Whether you booked it through a 3rd party or the hotel. When you make a reservation you are paying to guarantee you will have a room. That is it. When you arrive at the hotel you pay the resort fee because you will be using the resort and you pay the security deposit because you will be using the room.  Every day I get people wasting time showing me online bank accounts with withdrawals from 3rd party sites showing me what they paid. One, that isn’t proof of what fees you paid because we don’t even know most of the time what they charged you for the room. Two, if for some reason, and I have never seen it, they did charge you the resort fee, I still need to collect it because they aren’t allowed to collect it. Go after them for overcharging you.

Ok, now for the lighter stuff…

When I stayed at the Bellagio, Wynn, Cosmo, etc. I was allowed to do this or I had this in my room… That is so interesting. You know when I lived in my last house, I had a huge backyard and it was a two story house. The place I live now doesn’t have those. If a huge backyard was a very important thing to me I would be in that house or a place that had a big backyard. If you want what you had at Bellagio, stay at the Bellagio. As a side note, wouldn’t Vegas be boring if every hotel was the Bellagio. I mean, I love the fountains and the conservatory but variety is the spice of life.

I stayed here a few months ago on a Tuesday, why is the rate 3x higher tonight? Well, there are a few possible reasons for that. It could be that it is Saturday night. It could be that there is a major convention going on and when available rooms are limited we raise our rates. It could be that we have it in for you, we really don’t like you but we know you pay anything just to stay here, btw your rate just doubled again. We are going to need you to sign your over to us.

The wholesale company told me different than what you are saying. They lied, they all lie, trust in me, I am the only one who will ever tell you the truth. I mean, they even told you that this hotel was in Las Vegas. You are actually in Des Moines, Iowa.

Is the parking garage safe? Can I trust the valets to not damage my car? I can honestly say that my car has never been damaged or broken into while in the garage and none of the valets have ever done anything wrong to my car. If you would like extra special care taken, you have two options. One, sleep in your car. Two, for $20/hr I will personally sit in your car and make sure nothing happens. Throw in a tip and I will get it washed for you.

I don’t like smoke. Is there a place that is non-smoking? Absolutely, if you go through those doors you will be outside. Have fun. If you don’t want to go outside, you do have the option of staying in your room. Welcome to Las Vegas.

I don’t like crowds. Is there a place where I can avoid them? Two options that are easily available. Your room, unless you are staying with 10 people or driving out to the desert. Less people, more snakes.  Welcome to Las Vegas.

What machines pay off the most? This I actually a question where I can give a real answer. I have spent decades researching all the machines in almost every casino in Vegas. Now don’t spread this around to everyone. This is just for the VegasHC family. This machine is in every casino and it has paid out every time I play it. It’s not much on graphics though. It is called an ATM. Thank me later.

Any upgrades, sexy? Ok, so… thank you for the thinly veiled compliment. A few things might make this more effective. You are 22 and I am, well not 22 and I can pretty much see through this. It also doesn’t work too well when I see your boyfriend 10 feet away glaring at you. Also, I am wearing a wedding ring and I am pretty sure you aren’t my wife so just stop. If my wife is reading this, you get all the free upgrades you want and yes, I know you think I am one sexy… shut your mouth.

I’m bored, any suggestions? I have actually never answered that question. I have answered their follow up question.

Why did you slap me? Because I just had to see if you were, in fact, actually alive. Now that I know you are, turn around walk away from the desk and literally do anything but talk to me. Have a nice day!!!


 

Thanks for reading, everyone. I am sorry there haven’t been more posts but my guests have for some reason… been rather normal over the last few weeks. I know, I am scared too. I am starting to have faith in humanity again.

Twitter: VegasHC

 

 

 

 

I’m with the band

I’ve talked a lot about the check in process and how simple it can be and how difficult it can be… if you don’t make it simple.

  • Make the reservation in the name of the person checking in.
  • Add anyone else’s name to the reservation if they are staying in the room.
  • Have your identification and method of payment with you when you check in.

Seriously, that is it. The only other reason we have problems at check in is they don’t read their confirmation about deposits or resort fees. That covers about 98% of it yet, 1 in 15-20 check ins have a problem.

The other 2%? Add an enormous ego to the above.


I do my best to try to not judge people but people with overblown egos tend to get on my nerves. Now there is a difference between confidence and ego. It can be subtle but it is there. The difference is knowledge and wisdom. Back up your ego and it is confidence. Spew crap and it is ego. The person with the big ego also tends to feel that the rules don’t apply to them. Enter Ricky Rocker, band manager and incoming guest.

 

RR: I have three rooms, I need to get my people in those rooms now.

Me: Ok sir, I will need your ID and credit card.

RR: (hands me the two cards)

ME: Ok, I have one reservation under your name. Who are the other rooms under?

RR: That would be the guitarist Rick Fender and the drummer Bill Highhat.

Me: I will need them to come up to the desk with their ID so I can check them in after I check you in.

RR: Yeah, that is impossible, they aren’t here. They will be here in 2 hours.

Me: I won’t be able to check them in until then, unless you call the wholesaler and have them change the names on the reservations.

RR: Yeah, that isn’t going to happen. See, I am the manager, I made the reservations. I am checking into the rooms.

Me: Our policy is that you have to be the person checking into the room with valid ID and credit card.

RR: Listen, this isn’t my first rodeo here. I have been to 40 hotels and they always let me do this. You don’t want to do this, dude. This is going to ruin you. We are important in this town and we need sleep to have a gig tomorrow in Cali.

(ok, side note, this is a Saturday night. It is 10pm, two of the 4 band members are here with the band manager. The other two are driving from somewhere. So, if you are a big thing in the town, my town, why didn’t you have a show on a Saturday night and why is your show in California on Sunday night. You know what bands play on Sunday and not Saturday… bands that aren’t big.)

Me: Sir, the only thing that is going to “ruin me” is not following hotel policy and checking you into three rooms and only one of them is in your name. As I said, if you call the wholesaler and have…

RR: You’re pretty new at this, right? You are not listening to me. Check me into the rooms.

Me: Sir, I can’t ch…

RR: Oh you can, you just won’t because you think you are some big shit right now. What you don’t like how we are dressed or is the music too loud for you?

Me: I don’t even know who your band is or what type of music it is? These are the rules.

RR: We have to be on the road in 5 hours. Just get this done.

Me: Ok, fine. I will break policy and risk getting fired and check you into the two rooms that are not in your name.

RR: Finally!

Me: but I can’t check you into your room that is in your name.

RR: What do you mean? It’s in my name!

Me: Yeah, you see there is a problem with that. An hour ago, a guy came up to the front desk and said he had booked a room in your name and didn’t have your ID or a credit card in your name but he harassed me for 10 minutes and just like now I gave in and gave him your room even though just like you, he had no proof to the room.

RR: Oh, you are some smart ass.

Me: That is the first thing we agree on, sir. So do you want to call the wholesaler and change the reservations or just check into your room.

RR: Let me speak to your manager.

Me: Sure, she is the lady that has been standing next to us for the last 10 minutes.

Mgr: Sir, my employee is correct in stating our policy. .Would you like to check in to that room now?

RR: This sucks, man. Never staying here again.

Me: and that is your prerogative, sir.


 

Thanks for the follows and comments

Follow me on Twitter: @VegasHC

Top 10 of Super Happy Joy Joy

=First, thank you for all your responses and messages over the last couple days. You have warmed my heart and made me smile and cry (but it was a good cry). So here is my answer to my own question, now what?

My list of what made me love Vegas and what I enjoy about Vegas. The thing in Las Vegas that I still love doing and going to. This could be restaurants, venues, sites, pretty much anything. Of course, this blog is not only about me. It is about Las Vegas and the people that come to Las Vegas so please send me comments and include your choices. You don’t have to have 10 but let’s limit it to 10. I know some of you can list 50 but try and narrow it down.

So without further adieu, from the home office in David Letterman’s basement…

Vegas Hotel Confidential’s Top 10 Things I Love in Las Vegas

 

Ten

Casa Fuente at Caesars  – I only have one vice, smokingdrinkinggambling. If you do it all at once it only counts as one and this place fits the bill nicely. Very good bartenders and the rest of the staff is knowledgeable and always friendly.

Nine

Nacho Daddy – My favorite bar in Las Vegas, specifically the Fremont Street location. Great food, great drinks and the staff is the best. The prices are very reasonable. Nothing bad on the menu.

Eight

Red Rock Canyon State Park – Nature’s beauty in all her glory. Whether you want to sight see or hike or just a relaxing walk in some fresh air, you will have a great time.

Seven

Fremont Street Experience – This one would be higher up on the list but I can only take the drunk crowds for so long before they wear on me. I love hanging out at Whiskey Licker or the bar at the Four Queens and watching the live bands, especially Alter Ego and Spandex Nation.

Six

House of Blues at Mandalay Bay – My favorite music venue in Las Vegas. Great acoustics, great selection of music acts and great vantage points no matter where you are.

Five

The Peppermill – I love old school Vegas kitsch and I would visit this place even if the food sucked. Good thing the food is great too. If you like people watching, especially hungover people watching, there is no better spot.

Four

The Bellagio Conservatory – Every single display I have seen over the last 20 years has taken my breath away. I wish I had 10% of the creative ability that their designers have. It’s worth the bit of suffering I get from my allergies

Three

Wicked Spoon Buffet at the Cosmopolitan – I have eaten at probably 90% of the buffets in Las Vegas and this one is hands down the best one I have had. The twist on standard buffet fare is impressive. The staff is also tremendous. They make even a solo diner feel special. Well worth the price.

Two

The Grand Canal Shops at the Venetian – I am not sure I have ever bought anything in any of the shops. I have eaten at some of the restaurants and sat in St. Mark’s Square and had an espresso and gelato. Someday I hope I can afford to buy something there but I just find so much beauty walking around. I am a sucker for this kind of architecture.

One

The Bellagio Fountains – I have seen the fountain display over 40 times, I have seen them during the day, at night, from above and they always amaze me. Absolutely stunning. I always tell first timers that if you only have 1 hour in Las Vegas, go see the fountains. You will have had a memorable trip.

 

This was a tough list, a lot of my favorites are gone and I tried to limit the number of restaurants because to be honest 7 of the 10 would have been food related. I think there will be some more top 5’s and 10’s to come.

I hope you enjoyed the list and it inspired you to try a couple things. I look forward to seeing your lists.

Twitter: VegasHC

So what now…

I really don’t know what to write. I had a blog ready to write last Sunday. I was forming things in my mind and jotting down some notes while at work. Then some hotel guests started coming up to the front desk asking me if I had heard. Did I know anything? Was everything ok? I had no idea. My wife texted me and told me to stay away from Mandalay Bay and come home straight after work. All I knew was there was a shooter and it was not safe.

I spent that night watching the news. Seeing the panic, the sadness, the madness and all in utter shock. 30 minutes turned into hours. Was there one shooter, were there 5 shooters, were they in other hotels, was there a suspicious van outside the Luxor. Even ISIS claimed it was them.

Well, it is now 7 days later. 59 dead, hundreds more injured. I haven’t been able to watch the news for the last 3 days. It just got to be too much. Too many talking heads spouting rumors and thoughts of conspiracies, false ideas, all the whys and hows and maybes. It became too much.

So what now?  Well this is definitely not the time to talk about the drunk girl who forgot what hotel she was in or the guy with no cash but needs a room. There was a time and I hope there will be a time again but it is not today.

A guest talked to me today about how things were 30 years ago. How this was something that you didn’t imagine happening and now it seems how every year things get worse. There are school shootings and club shootings and just a division throughout the country. I am not going to use this blog as a something to spout my views on gun control, race or any of the many other differences that we have that has led to violence. I don’t want the comment section to turn into a war zone. That is not what I am about or this blog. What I can and will do is vent and here it goes.

I love people, I don’t hate people. I dislike some people but I do not hate people. I love Las Vegas and I love my job. I love writing this blog and I love reading the comments you write… but I hate when innocence is hurt. I hate when innocence is lost. I hate that some people feel that justice is served by killing others. I hate that people think that they need to hurt other people. I hate that this man took the lives of so many. I hate that some people are now worried about coming here. I hate that I have let one sick son of a fucking bitch get into my head and into my heart and tore my world up in the last 7 days. I hate that friends and family had to wonder if I was ok. I hate that I had to go on facebook and twitter and declare myself safe. No one should ever have to do that. I hate that guests come in and constantly ask me how I am doing because it is not meant as how are you doing today, it is how are you coping with what happened last Sunday.  I hate that some people are having issues with some of the casinos posting messages welcoming people back to Vegas and wanting them to book  with them. Do they want people to come? Of course they do, they are a business but this isn’t a marketing campaign. This is about rebuilding trust and support for the whole city. I hate that there are stupid people that say if 20,000 fans all had guns that this wouldn’t have happened or would have been stopped sooner because… no!

I have learned one big thing because of this event and I have to say I am grateful. I live in an amazing city. Take away Fremont St, take away the strip, just ignore it for a minute. THIS IS A GREAT CITY and A GREAT COMMUNITY. Our first responders are amazing, our police force stopped a maniac before he could do even more damage. Our doctors and nurses flooded into every hospital whether they were supposed to be there or not. We lost far less than we could. Thank you to all the concert patrons who helped everyone else. Thank you to all the blood donors. We filled our blood banks within hours. Thank you to all the people who have sent in donations, bought shirts and hats and pins. A go fund me page that originally had a goal of $2 million is over $9 millions now.  The motto “Battle Born” is not just words it is an attitude.

I will not let this fucktard beat me. I will be back. I may not be originally from here but I am #BattleBorn and #VegasStrong.

Love to all of you, be strong and thank you for every kind word.

 

@VegasHC

You can’t handle the truth…

I think that one of the basic human flaws is not being able to admit when you are wrong. So many arguments that go on and on because no one can admit fault.  I’m not sure if it is out of embarrassment or pride or being too stubborn. I think for a recent guest is was probably all those reasons and maybe some mommy issues as well.


 

Guy with his 2 buddies are walking up to the desk with beers in hand and testosterone dripping down their legs.

Guest: I just made a reservation for tonight on wholesale.com.  The name is Jim Jagoff.

Me: Sir, I see the reservation but it appears to be made for the 24th.

JJ: No, I made it for today.

Me: Sir, here is the printout for your reservation you made. It’s for next week. You can call wholesale.com and see if they can change the date to today.

JJ: Oh, I didn’t make the mistake, they made the mistake, they changed the date after I made it.

Me: Did you make it online or call the reservation in.

JJ: on their website but they changed it.

(now after standing in front of this guy for 2 minutes I can see how someone might want to screw him over but no one changed any dates but here he is calling them on his phone. He is now pacing around the lobby and cursing at a Spinal Tap 11 volume. He is now on his way back to me even though I am with another guest.)

JJ: They are playing stupid about changing the date but they are not going to do this to me.

Me: Yes sir, but could you please watch the language around the other guests.

JJ: Whatever, just do your job and I’ll take care of this.

(I was trying to do my job but I keep getting interrupted by an asshole. Mr. Funtime Happyhour is back and apparently his reservation is now fixed.)

Note: the following conversation was about a 10th of the tirade he laid on me and less racially offensive. I spent a long time thinking about whether to use all the language he did but I just can’t. Me, using the words here wouldn’t make him more of an asshole and I don’t think makes this post any more valuable.

JJ: They said they fixed it but I had to pay more money for tonight. Can you believe that. Those gutless pussies are making me pay for this shit. Well, I am going to have the last word. Typical call center bullshit. They don’t even live in this country and they think they know how it works here. Get this, he said his names was Brian, more like Brianhisnaruto. All those… (ok now picture me cringing as he attempts to describe his take on the Indian people… and 2 minutes later.)

Me: Ok sir, I just need to get a credit card to charge the resort fee and security deposit.

JJ: They didn’t tell me anything about that, let me call them back.

Me: Sir, just let me finish the check in and you can call them back after that. You can’t get your room without paying those fees, no matter what they say.

JJ: Piece of shit, bitch face crooks. How do any of you stay in business?

(well because everyone pays those fees and most people actually read what they are signing or paying for but hey, we can’t all be this guy.)

Me: I’m not sure, sir. I just do as am I told. I am essentially just a talking puppet who lives to serve you in hopes that I will get a nod of acceptance and that you will not put a curse on me.

(ok, so maybe I just thought most of that).


 

Well, the three of them went off to their room to probably compare their “luggage” and long distance pissing contests. Oh, and because I know it is on your mind, yes I did give them a room right above the air conditioning unit, next to the elevator. No comment on if they got an unscheduled wake up call.


 

Life is Beautiful weekend is coming up. Let’s remember that Life is actually Beautiful and also precious. Be safe if you are coming to the festival. Don’t leave drinks unattended, stay in groups and remember that sometimes what happens in Vegas sometimes leads to a lifetime of bad memories and therapy. It could also end up worse. This great city has a penchant for inviting the dregs or society to it’s front door. Please don’t be a victim.

 

Twitter: @VegasHC