I think that one of the basic human flaws is not being able to admit when you are wrong. So many arguments that go on and on because no one can admit fault. I’m not sure if it is out of embarrassment or pride or being too stubborn. I think for a recent guest is was probably all those reasons and maybe some mommy issues as well.
Guy with his 2 buddies are walking up to the desk with beers in hand and testosterone dripping down their legs.
Guest: I just made a reservation for tonight on wholesale.com. The name is Jim Jagoff.
Me: Sir, I see the reservation but it appears to be made for the 24th.
JJ: No, I made it for today.
Me: Sir, here is the printout for your reservation you made. It’s for next week. You can call wholesale.com and see if they can change the date to today.
JJ: Oh, I didn’t make the mistake, they made the mistake, they changed the date after I made it.
Me: Did you make it online or call the reservation in.
JJ: on their website but they changed it.
(now after standing in front of this guy for 2 minutes I can see how someone might want to screw him over but no one changed any dates but here he is calling them on his phone. He is now pacing around the lobby and cursing at a Spinal Tap 11 volume. He is now on his way back to me even though I am with another guest.)
JJ: They are playing stupid about changing the date but they are not going to do this to me.
Me: Yes sir, but could you please watch the language around the other guests.
JJ: Whatever, just do your job and I’ll take care of this.
(I was trying to do my job but I keep getting interrupted by an asshole. Mr. Funtime Happyhour is back and apparently his reservation is now fixed.)
Note: the following conversation was about a 10th of the tirade he laid on me and less racially offensive. I spent a long time thinking about whether to use all the language he did but I just can’t. Me, using the words here wouldn’t make him more of an asshole and I don’t think makes this post any more valuable.
JJ: They said they fixed it but I had to pay more money for tonight. Can you believe that. Those gutless pussies are making me pay for this shit. Well, I am going to have the last word. Typical call center bullshit. They don’t even live in this country and they think they know how it works here. Get this, he said his names was Brian, more like Brianhisnaruto. All those… (ok now picture me cringing as he attempts to describe his take on the Indian people… and 2 minutes later.)
Me: Ok sir, I just need to get a credit card to charge the resort fee and security deposit.
JJ: They didn’t tell me anything about that, let me call them back.
Me: Sir, just let me finish the check in and you can call them back after that. You can’t get your room without paying those fees, no matter what they say.
JJ: Piece of shit, bitch face crooks. How do any of you stay in business?
(well because everyone pays those fees and most people actually read what they are signing or paying for but hey, we can’t all be this guy.)
Me: I’m not sure, sir. I just do as am I told. I am essentially just a talking puppet who lives to serve you in hopes that I will get a nod of acceptance and that you will not put a curse on me.
(ok, so maybe I just thought most of that).
Well, the three of them went off to their room to probably compare their “luggage” and long distance pissing contests. Oh, and because I know it is on your mind, yes I did give them a room right above the air conditioning unit, next to the elevator. No comment on if they got an unscheduled wake up call.
Life is Beautiful weekend is coming up. Let’s remember that Life is actually Beautiful and also precious. Be safe if you are coming to the festival. Don’t leave drinks unattended, stay in groups and remember that sometimes what happens in Vegas sometimes leads to a lifetime of bad memories and therapy. It could also end up worse. This great city has a penchant for inviting the dregs or society to it’s front door. Please don’t be a victim.
Twitter: @VegasHC
Front Desk Confidential 