Home » Guest stories » Keep your friends close and your roommates closer

Keep your friends close and your roommates closer

A variety of people travel to Las Vegas every year. You have couples, families and solo travelers and of course, you have the group of friends.

Before I moved here I had traveled with significant others, solo and with friends. Not all were great trips. In fact, a couple relationships broke up right after the trip was over. I mean, if you can’t enjoy Vegas and enjoy it the way I enjoy it, then this isn’t the relationship I want.

So what happens if there are tensions during the trip? Do you just do your own thing away from the person you are with? Do you try and force it? What happens if there is so much tension that things blow up? I wonder if you can guess what happened with 4 guests that checked into a room last week.

It’s Friday night and we are crazy busy. We have 4 conventions going on, George Strait and Matchbox Twenty are having shows on the strip, rooms, if available are going for $500 minimum a night. If you want a cheap room you better pool your resources with some friends. Enter our 4 ladies coming in for 3 nights of fun.

They all arrive at my station and we start the check in process. They booked through a wholesaler so room and taxes are paid but there is that nasty resort fee and security deposit. Of course, only one of them has enough money on a debit card to cover the security deposit and they are trying to pool their resources to cover the resort fee in cash.

(again people, know what you owe before arriving at the hotel and make sure that you have the funds to actually check in.)

Now thanks for small miracles they had enough cash to pay the resort fees because at one point I was starring at 4 debit cards that were going to be divided up to pay the balance due at check in.

Before I go any further lets put some context on the guests. They are all in their early twenties and it looks like they are paired off. We have ladies, A & B who are sisters and C & D who are not related to the other girls but seem closer to each other than the sisters.

Guest C puts down her debit card to cover the security deposit. Guests C & D are bitching about the resort fees to me saying they didn’t know about this and won’t pay. Of course, Guest A made the reservation and should have known about them and told the other ladies. Guest B is being a good sister and standing up for Guest A.

After much battling back and forth between the ladies and me gazing over to the ever increasing line of guests that want to be checked in we finally get them to their room.

We now fast forward four hours into Friday night. Guests C and D are at the front desk and they are at the front desk. I am no longer on shift so I am relying on my fellow desk clerk to pass on the rest of the story. Guests C & D have been locked out of the room. They don’t have their ID’s. Oh, and they don’t have their names on the room because the booking only listed the sisters on the room. We can’t give them keys. They have no proof that they actually belong in the room. They can’t even get up to the floor.

Apparently, there has been a fight. The sisters and the other ladies are at each other’s throats. Nothing is going right and the sisters have found a way to lock the others out of the room.

At this point, the other ladies just want to leave the hotel, rent a car and go home so they want the security deposit taken off the room and make the sisters put down a deposit.

Problem # 1, this is a reservation for three nights and the person that made the reservation is not checking out. They also can’t be reached and also don’t have the means to put down a deposit.

Problem # 2, we have just received a call that there is a bunch of luggage and clothing on the 11th floor strewn across the floor. Want to guess what floor the ladies were on?

So we have 2 guests that can’t prove they are guests. We have two other guests that have apparently evicted their friends from their room.  We also have a non-registered guest with a security deposit on a room that they can’t even get in at the moment.

They want the police called and want to press charges but there isn’t a charge to be pressed. There was no physical interaction that was illegal and the debit deposit was volunteered by Guest C. We can have security go up and collect the luggage but we also can’t give the luggage to the ladies because unless their ID’s are in their luggage we can’t prove anything belongs to them.

Yes, the giant boulder is running downhill fast and has no sign of slowing down.

So to take this down to a conclusion. We did eventually ID Guest C & D and got them their luggage and the sisters were evicted because they decided to trash the room by throwing food all over the room, dumping makeup all over the bed and the walls and breaking a the phone and clock radio.

Of course, they had abandoned the room long before any of this was found and the damage bill which was in the hundreds went to… Guest C who had her card on file for the deposit and who didn’t cause any of the damage and was in the room for probably a total of 15 minutes.

So what did we learn today kids?

  • Don’t forget your keys
  • If you think you might lose your keys, make sure your name is on the room
  • and if you are traveling with vindictive evil demon bitches, get your own room.
Advertisements

10 thoughts on “Keep your friends close and your roommates closer

  1. That’s a horror story right there. I’m traveling with two friends in November but it’s ok, I already know they’re dicks so we should be ok. Plus everything is my name so they can sleep on the strip if they upset me 👍🏼

    Like

  2. Wow, I love your blog because you are just so honest about what really goes on in that industry, whether it’s about tips and positives moments or people who really need to plan better. Thank you for having such an intriguing blog! I feel like I learn something new with every entry that I read. Keep up the amazing work!

    Like

  3. What people don’t understand is that this is also true for married couples. If your husband or wife isn’t on the reservation, they can’t get keys either. When I travel with friends, I always make reservations under my own name (I generally get a comp so it’s worth it for me to book) but I add theirs at check-in–just to be sure. Great story.

    Like

  4. I have a great follow up to this story. So I shared it today at the hotel with my team in reservations and the FOM. The FOM called me this afternoon. Seems two girlfriends, A&B, were coming here and made their res on Hotel Tonight. Out in the parking lot the women had a fight. A, whose name is on the res, drove off leaving B, her luggage and her dog out in the parking lot. So, B can’t check in and she has a dog that we didn’t know about and it is over the allowable weight. One of the desk clerks saw this happen, reported it to the FOM and she called Hotel Tonight and canceled it. She doesn’t want Guest A staying here either.

    Liked by 1 person

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s