I was introduced to classic comedy from a series of cassette tapes in my Grandpa’s den. He had a series of tapes that featured Red Buttons, Red Skelton, Sid Caesar, Lilly Tomlin and my favorite comedy routine, “Who’s on First” by Abbott and Costello. If you don’t know the routine please look it up. I will wait for you.
Welcome back, funny right?
I have always thought about doing stand up comedy but I never realized that I was going to be straight man to a drunk lady doing a version of “Who’s on First” at a hotel.
(A lady in her mid 20’s walks up to the desk. She is obviously drunk and seems panicked)
Drunk Guest: I really need some help.
Me: Yes ma’am, how can I help.
DG: I don’t know where I am going?
Me: Where are you supposed to be?
DG: My friend told me to meet her at Hotel XYZ.
Me: Ok, well you are at Hotel XYZ.
DG: but I don’t know where to go.
Me: Did your friend tell you what part of the hotel to meet you at?
DG: Yes, she said to come here but she isn’t here.
Me: She told you to come to the front desk?
DG: Yes… no… she said I need to go to the restaurant.
Me: Which restaurant?
DG: The restaurant.
Me: We have different restaurants.
DG: I think it was the (non-identified) restaurant.
Me: Ok. I can show you how to get there. Go this way and then that way and it will be on the left.
DG: Thank you.
(10 minutes later, she is back)
DG: I’m lost.
Me: Was your friend not there?
DG: I asked the girl there where I should go and they sent me here.
Me: What did you tell her?
DG: I told her I was meeting my friend at the front desk.
Me: I thought you told me you were meeting her at the restaurant.
Me: Then why did you tell the restaurant you were meeting your friend at the front desk.
DG: She wasn’t there.
Me: did she call you and tell you to meet her here.
DG: Yes, she told me to meet her at Hotel XYZ.
Me: Yes, and then you told me she was at that restaurant.
Me: Then why did you come back to the front desk.
DG: I’m confused.
Me: So am I. Did she call you or send a text or e-mail.
DG: She sent me a text.
Me: Have you tried to call her?
DG: There was no answer.
Me: Can I see the text?
DG: Sure, here it is.
Me: Ma’am, it says to meet her by the cage.
DG: Cage? What is that? I thought she said cafe so I figured it was a restaurant.
Me: Let me get a security guard to walk you over to that cashier cage.
DG: Ok, thank you.
(Who’s on first, what’s on second, I don’t know, front desk.)
I missed a question on the Q&A so I promised I would cover it here. It is a difficult one because it asks me to stereotype, which I hate doing but I will do my best.
Is there a city, state or country that produces less polite and more polite customers than others?
In general, I really enjoy checking in people from Great Britain and Canada. They just seem really patient and are happy to just be in Las Vegas. I would say that a very minimal percentage are problem guests.
Most foreign guests are great to deal with but sometimes the language barrier is a tough one to deal with. I know some French and Spanish so I try my best.
Midwest, middle aged to seniors are mostly a great experience. They are the ones that give me the most warm fuzzies.
The guests that I have had the most difficulty and it still happens rarely would fall into three groups.
- Locals who think they should be treated differently because they aren’t tourists. They want discounts, they want special treatment just for the fact that they live here. Don’t like it? Go home.
- Young guys from California. They are here to gamble, go clubbing and pick up women and they couldn’t care less about listening to what I am saying about security deposits or that they booked a room with one bed for 4 guys. I can guarantee I am getting a callback from the room about what was just charged or the type of room they get.
- This one is not region specific but definitely has a southern tilt. The (usually) woman who has booked the cheapest room she can find and then complains about how the room is not up to her standard but when asked what she thought she was getting, has no idea what the different room types are. This usually ends up being about getting a food comp or something for free. It rarely has to do with the actual room.
There have been very few guests that I would not want to see again. In the last few months I would say maybe 3-4. In general, most people are either a great check in or at minimum not very memorable. The memorable ones either make me smile or get written about here and the big assholes are usually a faded memory a few days later.
Again, thanks for reading. I appreciate it.