On one of my early blogs I talked about trying to tell people that we were sold out and all the interesting responses I got. Well, they just keep on coming. This weekend may have been the best one yet.
It is EDC weekend and like a lot of the hotels we are sold out (maybe we had a couple suites but they were priced very high). At 10pm, I had two ladies show up to the front desk and ask about a room for the night.
Guest: We are looking for a cheap room for tonight.
Me: Sorry, we are sold out tonight.
Guest: Well, maybe we could afford something a little more expensive.
Me: Ma’am, we are sold out.
Guest: So you have no rooms available?
Me: We are completely sold out.
Guest: Well we have loyalty cards.
Me: We have no rooms.
Guest: What if we went online and booked?
Me: but how would you do that? We don’t have rooms that can be booked.
Guest: They always have rooms online.
Me: Only if there are rooms to be sold and we are sold out.
Guest: Well we will take any room, even if it just has one bed.
Me: Ma’am, we have been sold out all day. There isn’t a single room left with the possible exception of the A Suite and that is going for $XXX
Guest: Could we get that for $50?
Me: Ma’am, our cheapest room before we sold out was going for $XXX tonight.
Guest: So, no rooms?
Me: No rooms.
(and that was the end of it)
(oh wait, no it wasn’t. They returned 15 minutes later)
Guest: We found a room.
Me: Great to hear. Where?
Me: Um, do you have the confirmation number or can I see your confirmation?
Guest: They never sent us a confirmation.
Me: Who didn’t?
Guest: The website
Me: What website?
Guest: Oh, it was like Expedia or Hotels.com
Me: So which one?
Guest: Oh, I don’t know, can we check in now?
Me: we are still sold out and if you can’t provide me with a confirmation number or some sort of proof that you have a reservation, I can’t check you in.
(and that was the end)
(of course, they came back 10 minutes later)
Guest: Ok, we have the confirmation now.
(they hand me their phone)
Me: This reservation is for tomorrow, ma’am.
Guest: It is?
Me: Yes, ma’am.
Guest: Can you change it to tonight?
Me: Ma’am we are sold out.
Guest: Well when is check in?
Me: Tomorrow afternoon.
Guest: could we check in early like in a few hours?
Me: Ma’am we are sold out tonight and won’t have rooms available until tomorrow afternoon.
Guest: Oh, ok, well see you tomorrow then.
Me: Ok, goodbye ladies.
(I don’t know where they stayed that night but it took over 30 minutes to finally get them to leave the front desk area.)